Frequently Asked Questions

With many iPad models on the market, it's unclear which ones are supported, and compatibility is essential to get the best performance out of the device.

If you are using a Structure Sensor (Mark II) or Structure Sensor Pro, we have an article detailing compatible models here: Which iPads can I use with Structure Sensor Pro and (Mark II)?

Structure Sensor 3 also has its compatibility guide.

Structure Sensor 3 represents a significant upgrade over the previous generation Structure Sensor Pro sensor in areas like battery life, outdoor viability, calibration stability, manufacturing simplicity, and processing power.

Key Differences:

• Depth Range and Accuracy: Improved depth measurement and precision.
• Field of View: Wider perspective for enhanced scanning capabilities.
• Software Features: New and upgraded software functionalities.
• Battery Life: Extended battery performance for longer usage.
• Drop Resistance: Enhanced durability against impacts and falls.

For a detailed comparison, please refer to our sensor comparison guide.

Different light patterns indicate various sensor states:

• Solid blue: Ready to use
• Blinking blue: Connecting or updating
• Green - Drawing power but not connected to an operating system or app.

For a complete list of planned light sequences and their meanings, see our Light Indicator Guide.

The Structure SDK supports the following 3D file formats, with the flexibility for users to create custom formats:

• OBJ
• PLY
• STL

For more information on supported formats and export options, visit our support center.

To locate your sensor's serial number:

1. Look for the laser etching on the bottom of your sensor
2. Check the original packaging
3. Go to Settings > General > About > Structure Sensor

For more detailed instructions, visit our serial number lookup guide.

Sensor presets are predefined configurations used by Structure Sensors (2 and 3) during scanning operations. These presets determine specific parameters such as resolution, depth, and range that are optimized for different scanning purposes.

They simplify the scanning process by automatically setting optimal parameters for specific tasks, improving the accuracy and quality of scans. For instance, using a preset tailored for foot scanning ensures that the sensor is optimized for foot scanning, and sets the appropriate settings.

Structure accepts returns for US customers only within 30 days of purchase as long as it remains unopened and unused. However, to initiate a return, you must have an active account on the structure.io website and request a Return Merchandise Authorization (RMA).

For more details, check out our Return Policy and How to create a return request.

1. Go to the Structure Capture app on the App Store, and install the app.
2. Once installed, explore the available scanning modes, such as Foot, Object, etc.
3. Once you finish scanning and exporting the 3D model, you'll be prompted to purchase or redeem a code if you have one.

Structure Capture supports the following export file formats:

• OBJ
• STL
• PLY

There are two subscription options - Monthly and Yearly. We also offer a 1 week trial for all users.

Currently, Structure Capture is only available on iOS devices (iPad and iPhone) with TrueDepth sensor. LiDAR support is coming soon!

iPhone

• iPhone 12 Pro or later

iPad

• iPad Pro 11-inch (3rd Generation or later)
• iPad Pro 12.9-inch (5rd generation and later)

App scanning modes refer to the various settings that scanning apps offer during the scanning process. Different modes adapt the scanning behavior to suit different use cases, such as body scanning, foot scanning, or object scanning, adjusting settings like depth range and movement speed.